FREE: Maximum 1 bag checked in per passenger. Dimensions: 90 x 43 cm. Maximum weight 20kg
FREE: 1 Piece of hand luggage. Not exceeding 115 cm (56 x 36 x 23cm. Maximum weight 7kg
FREE: 20kg bag for infants plus a free collapsible pushchair and a child seat
ADD: 1 Extra bag/piece via the Contact Centre for R200 each
ADD: A heavy bag fee of R250 will be charged at the airport for bags that weigh more than 20kg but less than 32kg
ADD: An extra bag at the airport for R300 per bag/piece

A VIP - A Very Important Pet is charged a flat rate of R300 per container including pet(s) at the airport. An additional 'heavy bag' fee will be levied if their pet(s) and its container weigh between 20kg and 32kg. Customers must call the Contact Centre before their date of travel and ensure they have read the conditions of carriage. If sports equipment fits into one bag along with other goodies and weighs 20kg, there is no additional fee. However if the equipment is in a separate piece of luggage customers need to pay for an extra bag.

When travelling with a firearm there are 5 points to remember:

1. Call the kulula Contact Centre on KULULA (585852) at least 72 hours before travel.
2. Firearms are accepted on all our routes, except George and Maputo.
3. Bring all relevant documents.
4. The handling fees at the airport will be R120 for personal firearms, payable at the airport. Sporting rifles will be charged at R300 per rifle case including ammunition. If they weigh over 20kg but less than 32kg they are subject to the 'heavy bag' fee of R250 at the airport.
5. Firearms will be carried in the cargo hold of the aircraft and not in the customer cabin.

All customers travelling with British Airways are entitled to a free checked baggage allowance, which is restricted in dimensions, weight and contents. The current standard free checked baggage allowance is 23kgs, restricted to one piece only.

Two changes have been made to the checked baggage policy:

• Customers flying in the Traveller cabin will be entitled to one piece of checked baggage at 23kgs and Club customers are entitled to two pieces at 23kgs each. Customers will no longer be able to pool checked baggage amongst groups or carry bags with a combined weight of 23kgs. This means that an Extra Bag fee of R250 will be levied on any piece of checked baggage that is not part of the free checked baggage allowance. There will be a leniency period from 7th November 2011 to 15 January 2012. As of 16 January 2012, this new checked baggage policy will be enforced. Please note that this will only impact tickets issued on or after 7 November 2011.
• If a customer's bag weighs more than 23kgs they will no longer pay R25 per kg for excess baggage, instead a Heavy Bag charge of R250 will be charged. Any bags heavier than 32kgs will have to be sent as cargo. This checked baggage policy will come into effect as of 7 November 2011.

He emphasized the importance of understanding the baggage-handling processes and systems, which he said were complex and involved different stakeholders with various responsibilities. "By way of example, OR Tambo International handles about 27 000 outbound bags a day. We have very sophisticated equipment and highly trained personnel and are improving co-operation with stakeholders. That is why, over the past two years, we have seen a decline in mishandled bags from 18 per 1 000 departing passengers in January 2010 to 10, 4 per 1 000 departing passengers currently".

The global average for mishandled bags is 12 per 1 000 passengers. The International Air Transportation Association (IATA) has set a target for all stakeholders globally to reduce this to 4 mishandled bags per 1 000 passengers. "There is a lot to be done before the industry can get to this ideal picture. ACSA and its stakeholders are fortunate because we are facing a declining trend and will intensify our efforts to ensure that the trend continues," said Mekgoe.

Relating specifically to baggage pilferage, on average the number of reported pilfered bags has dropped from 174 bags per month in 2010 to 111 per month this year. The airport processes approximately 700 000 outbound bags every month.

With the festive season about to start, a period associated with increased number of bags per passenger, ACSA and its stakeholders are continuing with measures to improve baggage security. However, passengers should also heed the following guidelines:
*Lock baggage and secure it properly, as loose straps can catch in the conveyor belt;
*If possible, use a plastic shrink-wrap service and always attach identification tags;
*Do not place valuable items such as electronics and jewellery into checked-in baggage.

The eastern end of the terminal has been extended to provide additional check-in and baggage reclaim capacity. There are 18 new check-in desks taking the total to 144, of which 70 are self-service options. There are also 4 new reclaim belts, 3 for international and 1 domestic belt. According to a statement released by the airport, the addition of new arrival reclaim belts will significantly cut time spent waiting for luggage, and make a substantial difference to passengers.

The extended North Terminal follows the completion of work earlier in the year to revitalise and expand the forecourt and construct a new interchange to provide a modern new entrance into the terminal building. Arrivals and departures are now located on different levels, improving passenger circulation and way-finding. Passengers being dropped off outside the new entrance can use one of two moving walkways or lifts where they will meet passengers from the inter-terminal shuttle. From here, all passengers will head to the extended check-in area.

Passengers arriving home or tourists entering the UK will come through on the ground floor with a direct route into the car park and to car rental. They will also have easy access to the airport's taxi service or inter-terminal shuttle in order to catch a train for their onward journey.

The next phase of the development will involve the upgrade of the baggage system. Gatwick will replace the whole system in the main baggage hall and will go from six to two sorters, making the system more reliable, efficient and flexible. Early bag store facilities will be put in place to enable passengers to drop their luggage off as soon as they arrive at the airport.

The latest updates about customer assistance, including how to claim refunds, can be found on the Travel Alerts section on www.qantas.com.

Meanwhile, accommodation facilities will contribute towards the environmental footprint of the event through increased resource consumption (energy and water) and waste production over the conference period. These initiatives are being co-ordinated under the eThekweni Municipality's COP17/CMP7 Greening Programme.

Operating from the airline's hub in Doha, all seven new routes will be launched over the next few months. They will join previously announced Baku (Azerbaijan) and Tbilisi (Georgia), which will become part of Qatar Airway's network from 01 February 2012.

Under the new law, adopted recently, EU member states are not obliged to deploy body scanners but if they do, these will have to comply with EU-level standards. Security scanners must not store or copy images and the security personnel analyzing images should work in a separate location. In addition, passengers must be informed and be given the right to choose an alternative method of screening. To protect citizens' health and safety, only security scanners that do not use x-ray technology can be used at EU airports.

The return flights will operate from Bujumbura to Kigali and onwards to Johannesburg. These flights are now available for reservations.

"SAA is focused on strengthening its intra-African network in line with its African expansion programme. Adding more destinations to our already extensive African route network gives our customers more travel options to thriving destinations that were previously difficult to reach by air," says Theunis Potgieter, gm SAA commercial.

The Johannesburg-Kigali-Bujumbura route will be service three times a week by a 120-seat A319 aircraft configured in two classes.

Validity: 15 December 2011 - 03 January 2012
R745,00 per person per night

Rates include:

• Dinner, Bed and Breakfast
• R100 Spa voucher per adult
• Sunset Cruise

• Subject to availability
• Standard Signature Life terms and conditions apply

Jozini Tiger Lodge opened 1 March 2011 offering a touch of authentic luxury in this untouched African bush, as a premier lodge catering for all needs, as well as a heavenly angler's haven. The carefully designed accommodation emphasises the natural environment. It comprises 60 thatched, spacious double bedrooms strategically designed along the Lebombo range with exceptional and varied catering options.

The Lodge is built on the Jozini dam, in Maputoland, northern KZN, and nestles in the world-acclaimed Pongola Nature Reserve. Covered in acacia bush, home to a variety of wildlife which includes white rhinos, kudu, impala, nyala, wildebeest, zebras, buffalo, elephant and giraffe. The reserve's various habitats support an estimated twenty-five indigenous fish specials, mammals reptiles and amphibian. Rare or endangered animals inhabiting the Pongola Nature Reserve include the honey badger and wild dog. The water is home to hippos and crocodiles and this particular area is a world-class bird watching destination.

Package Includes:

• Return flights to Livingstone
• 3Nights accommodation at the 5* Royal Chundu
• Return transfers
• Breakfast, lunch and dinner daily
• Daily sundowner river cruise

Childrens' rates are available on request. There is a Chundu Childrens' Club which will keep your children amused with activities such as leaf and flower pressing, frogging safari, fishing tag and release, cosmic safari, village life lessons, guide quiz, etc.
The luxurious lodge is built along the banks of the mighty Zambezi, the fourth largest river in Africa. The Zambezi is unequalled in sheer magnificence, with w3onderful bird-life, great fishing, beautiful sunsets and riverine vegetation, Royal Chundu is the kind of place where nature is untouched and you are humbled by the magic that surrounds you.
From the comfort of your bed at night, hear the orchestration of Africa - ceremonial drumming in the background, blending with the lions' roar, elephants' trumpeting, hippo grunting and the eerie call of the hyena. Truly an unforgettable experience.

The Royal Chunda offers the following facilities:

• Boma
• Bar
• Spar Experience
• Full day game drives and boat cruise
• Victoria Falls Tours - walking tours of the Victoria Falls and rainforest
• Birding safaris
• Canoeing trips
• Fishing trips
• Picnic lunches
• Mountain biking
• Authentic village tour